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Shipping, Returns, Exchanges

SHIPPING 


Due to COVID-19 related impacts, 
delivery times may be a bit longer than normal. We expect products to ship in 7-10 business days.

Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.

BACKORDERED ITEMS


Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items.

INTERNATIONAL ORDERS


Unfortunately, we do not ship to the U.S. territories or Globally at this time.

RETURNS 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order, provided the items are unworn, unwashed, and undamaged. You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • AnitaB.org pop-up: All sales are final for AnitaB.org purchases and are not eligible for return. 

Refunds may only be issued to the credit card, PayPal account, or Amazon account used to make the original purchase.

HOW DO I MAKE A RETURN? 

To return your product, navigate to the MERORA returns page and enter your order number and email address.

Follow the screen instructions and select the items you want to return.You will get a confirmation email with shipping guidelines.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Email us at hello@merora.com and let us know that you are returning an item.

WHEN CAN I EXPECT MY RETURN?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to the original form of payment, within 10 business days of us receiving the items.

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